I made prepaid reservation online through booking.com, which I am sure half of america and europe does use since rates are cheaper. Never had any issue in my life like I had with this hotel. We booked a suite in candlewood suites/harrisburg pa hershey. 2 adults 2 children, which I specifically called the day before our trip to confirm and it was confirmed with the front desk. The day we got to pa, I called the hotel for them to tell me I was moved to a sister hotel. I called there to confirm and they told me the room had only 1 bed, no pull put couch and no roll out beds, and they told the manager @ candlewood that they did not have a room to accommodate all of us in my party. I called back candlewood and not one person had any reason as to what happen to my reservation. I was told I made reservations through a 3rd party and the hotel had no phone # to contact me. But still no explanation what happend to my room. They had no iam sorry no let me compensate you nothing. Rude inconsiderate and very unprofessional. So my husband and I slept pn the floor and out the kids in the bed. Just to let you know over there that you all suck [censored] and I would never go back even if its free and I will def let better business bureau know you suck as well. Had to call a million times to finally get a refund that is still pending, lets see if that really happens now. [censored]