29 Apr, 2020 → by ClaimboUser229507
Reservation and payment made through web site but on place we had to pay additional
1
Dear Sirs/Madams, I made two reservation (numbers [protected] and [protected]) for ferry between Stockholm and Turku for 9 people and 2 cars. As on web site there were available only 4 person cabins I booked 3 cabins. When the 9 people tried to check in on ferry with the booking confirmation I have received from web site, they got information that booking is made only for 2 person cabin (not 4 as it was on the web site when I made a booking). So they had to pay (in cash on place) for 2 more cabins in total 553 EUR. I wrote about this situation on aferry few times but until know I didn't get any reply. I need explanation why we had to pay additional 553 EUR and how to get our money back. Thank you. Best regards Maja Zygzula Commercial Director J-Marine m.[protected]@j-marine.com.pl mob: +[protected]