Dear Sir or Madam IThis is the first time I book via Trivago, I usually use Booking. I am highly dissatisfied with the help (lack of help) provided by your company. I made a reservation with a mistake in my dates. This reservation was not refundable. However the mistake I made was regarding the booking dates (I made mistaked 31 of July and 31 of August while searching for the availibility). This mistake is very unfortunate, and I unfortunately did'nt notice it when booking! This is very unfortunate and can always happen! There is no one I can actually talk to, except the mail server of your company. NO HELP DESK!!! An AUTOMATIC email won't help me!