I placed an order of $65 of gecko and they miss the delivery date The package ends up get sending back to them They refuse to give me even partial refund! See below for evidence See Below: Hello Shui, Unfortunately, there is an unforeseen delay with FedEx at their main hub in Memphis, TN and most of our packages are being effected. Please be assured that even with the delay on FedEx's end, you are still covered under our Live Arrival Guarantee, however Geckos are generally pretty hardy and your little ones should be just fine :) We are completely at the mercy of FedEx for delivery and I would recommend to contact them at 1-800-GO-FEDEX for any status updates or to request to have your package held for customer pick up. Please keep us updated on your arrival status and let me know if you have any other questions! :) Thank you, Meg Backwater Reptiles, Inc. Fax: [protected] Like us on Facebook ========= GENERAL INFORMATION ========= Merchant: Backwater Reptiles, LLC Date/Time: Thu Oct 27 11:08pm GMT-0400 2016 Transaction ID: [protected] ========= ORDER INFORMATION ========= Invoice Number: [protected] Description: Backwater Reptiles Order Sales Tax: $1.80 Discount: $0.00 Shipping: $39.99 Grand Total: $65.75 ========= CART INFORMATION ========= House Gecko( Med-Large ) ( 0044 ) Options:No Pref 4 x $5.99 = $23.96 Please note, this inbox is not monitored so do not reply to this email. Thank you for your order, we sincerely appreciate your business! Q: When will my animal order ship? A: Please reference the below shipping schedule for reptile, amphibian, tarantula, scorpion, cricket and fruit fly orders: Ordered On Ships On Delivers On Sunday Monday Tuesday morning Monday Tuesday Wednesday morning Tuesday Wednesday Thursday morning Wednesday Thursday Friday morning Thursday Monday Tuesday morning Friday Monday Tuesday morning Satruday Monday Tuesday morning Q: When will my feeder order ship? A: Roach, reptiworm, mealworm, giant mealworm, superworm, waxworm, hornworm and silkworm orders are shipped via 2-3 day Priority USPS delivery. Q: When will I receive my tracking number? A: You can expect to receive your tracking number via e-mail by 8:00 PM Eastern Standard Time (EST) on the day your order ships (please reference the shipping schedule above). If you do not see the tracking e-mail in your inbox, please check your spam folder. Q: Do you have a Frequently Asked Question section? A: Yes, you can find our frequently asked question section here: http://backwaterreptiles.com/FAQ/reptile-faq.html Thank you, The Backwater Reptiles Team [protected]@backwaterreptiles.com