On August 16th, 2021. My Samsung A01 started constantly sending message alert notices without the alert feature being activated. It should be noted that I purchased this phone from Tracfone in February 2021. On August 17th, a Level-1 Tech attempted to correct the "alerting" problem. Needless to say, as a CompTia Trained Techie, the representative was reading from a manual! I then requested a Level 2 Tech who was marginally better skilled, yet I still spent more than 2hours on the phone with him. The Samsung A01 is a backup phone for me. as I am a specialty physician and require constant availability during this pandemic. The phone "message alerting notices" began again on August 19th, 20th, and 21st. Tracfone was once again contacted, this time the "corporate manager" stated that the phone was defective and needed to be replaced. Shen then generated a replacement ticket (#[protected]) and provided it to me. Stating that a replacement phone would be sent by UPS in 3-5 business days. Checking my mail each day past the 3rd day of my speaking with Tracfone representative, On August 23rd, 2021, I phoned to inquire about the status of the shipping of my replacement phone. It was then that the barrage of lies, uncanny deception and the transfers of my calls to the next "level" of service representative escalated. On the aforementioned date, the representative stated that the defective phone would have to be returned to Tracfone before a replacement phone could be shipped out to me. As a CompTIA Certified Technologist, I quired the male customer representative as to why one would send back the defective phone before having backup all the data that was on it. It is noted, that at no time had any of the Tracfone representatives spoken with, had even considered the mere fact that a defective phone would have personal data that should be removed before sending the phone back fr replacement. A VERY clear sign that Tracfone has unsavory business practices using lies, deception, and thievery with its customer base. All customer representatives' names that were spoken with, the content of dialogue during my NUMEROUS and lengthy phone calls, dates and times are well documented and will be used in a very explicit formal complaint with the FCC. I have contacted and engaged with Tracfone representatives more than 10 times since August 16th, with the most current one occurring today, September 7, 2021. The downright lies have escalated to a point where the "corporate manager" stated on TODAY that the delivery of my replacement phone would be done by FedEx rather than UPS. When I asked whether he had made an error in his statement of couriers and he reiterated that the shipping of my defective phone was by UPS courier, however, the replacement phone was to be shipped by FedEx. Please note the escalated lie seeming occurred when I challenged the "Corporate manager" to provide to me as a customer the Tracfone process used after the shipping of the defective phone was received in the warehouse at 5501 Centerpoint Dr, in LaVergne, TN. Without his being able to provide a logical explanation, he then transferred my call to another "corporate representative". Each phone call since August 31st, 2021, the day the UPS tracking number showcases the shipping delivery of my defective phone at 8:00a EDT at the warehouse. On the following days/dates, September 1st, 2nd, 3rd, and 7th 2021, each "Corporate manager" spoken with ( truth be known there is no such personnel) for these are simply just regular customer representatives located in different parts of the world, has altered the lie about what will transpire with my receiving my replacement phone. Today, September 7th, 2021, I had one of my legal team members query the "corporate manager" about the shipping and delivery of my replacement phone. The questions asked were simple yes/no questions. She failed miserably and after 3 questions she went back to the script used by Tracfone employees, which is "after the UPS courier (NOT FEDEX as her male counterpart had stated no less than 20 mins earlier) creates a tracking number the replacement phone will be shipped out in 3-5 business days. I asked her who gets the notice that a tracking number has been generated, the warehouse in TN where the replacement phone is to be shipped to me, OR the Tracfone headquarters. She could not answer that simple question. In not being able to do so, then how will I know who to contact to determine if a tracking number has been generated so that I can follow the replacement phone's expected delivery date. Without a doubt, after easing numerous complaints and specifically a complaint filed on August 2nd, 2021, that is ALMOST exactly like this one (MINE), the following is concluded:, a) Tracfone dupes customers out of their defective devices where WE pay for the shipping to a BOGUS address to a warehouse in LaVergne, TN; b) the defective device is then marginally repaired and RESOLD by Tracfone to unsuspecting customers as a REFRUBRISHED device; c)Tracfone, then plays the "wait it out the game" with the customer who shipped the defective phone to the BOGUS warehouse in LaVergne, TN with the intent of the customer relinquishing their device to Tracfone due to the constant lies followed by extensive delays in getting a replacement phone, which would equate to a customer loss and a Tracfone gain by way of THEFT/THIEVERY. Please be advised, under no circumstances will Tracfone STEAL my Samsung A01 personally paid for mobile phone or the number of 1yr of user minutes I have paid for, further DECEIVE me with the constant LIES about what processes they have in place, yet not one "corporate manager"/employee spoken with, can describe what is a standard process for a courier delivery that can be readily presented by all other REPUTABLE mobile carriers for shipping out a replacement. I am a 25-year customer of Verizon Wireless and know all too well how a customer is handled during matters such as obtaining a replacement device. Lastly, it should be noted, that I am filing customer complaints against Tracfone with every NOTABLE US consumer protection agency possible until I receive my replacement mobile phone. See attached UPS Tracking DELIVERY to warehouse document CONFIRMATION. Tracfone, WHERE is my replacement phone?