Having been a customer of Vauxhall for well over 20 years, and having been 1st owners of Astra(15 plate)& Insignia grand sport( 67 plate) from Arnold Clark, Morecambe, and indeed very recently purchasing a Grandland xx for my daughter,I am somewhat disappointed in the service received following the identification of the need for a replacement Bluetooth unit on 5/11/2020, after I drew it to the garage's attention that whilst I could hear callers speaking to me, they could not hear me!! The matter being drawn to their attention when vehicle was last serviced! I was informed that owing to the pandemic,there may be a slight delay in receipt of replacement part, but was ordered whilst under warranty. 4 months on , and I am still waiting to hear from the garage to confirm receipt/ arrange for fitting, despite me chasing on several occasions, rather than the garage keeping me updated!!! Whilst I acknowledge delays are bound to be incurred, the timescale is somewhat excessive despite pandemic circumstances,& has deprived me of using a valuable tool safely whilst motoring for the last 4 months!! I should be grateful therefore if you would acknowledge receipt of this message, and confirm that you will follow up this issue at the earliest convenience, and update me accordingly. Vehicle registration: PN67 TKY Purchased via PCP in September 2017. Thank You. Peter J Roberts