I purchased 2 pair of glasses from the Arundel mills store in Maryland about a year ago for around 800 dollars. I brought these glasses back in less than a year to find out why my tinting film was bubbling, I was told it happens from time to time. Not something you want to hear after spending that much money. I was told they would replace the lenses in one of the pairs. I would think they would make it right by replacing both but I digress. I finally agreed and gave them my favorite of the 2 frames to have the lenses replaced. I was told 10-14 days. About 2 weeks go by and I get a text that glasses were ready. I rushed to the store because as I mentioned they were my favorite frames, to my surprise they presented me with the wrong color frames. I explained these were not my frames. The lady explained those frames were under my name. At this point I can't believe what is happening. I was told to take that pair and the GM would call me the next day to try and sort it out. I waited 4 days with no phone call and finally called myself. I was told that she would contact the place my frames were sent to see what happened. Over a week later I reached out by email, online chat and fb. I get a call today from a spam risk number in Texas, it happened to be Visionworks and the message stated my glasses were at the store, so problem solved. " Really my frames have been missing for weeks and I get a message they are there" as I explained in my email I was given a pair that were not mine. I tried calling back the spam risk number shocker it doesn't take incoming calls. I called the store to see if by some miracle my frames I handed over now found there way back to the store. And of course I wait on hold for 58 min before being disconnected. So would someone from corporate PLEASE GET INVOLVED AND CONTACT ME AT [protected]... PAUL