24 Jun, 2021 → by ClaimboUser180801
Repair service with 3rd party extended Warranty
1
6-22-21 9:45 dropped of my 2015 Silverado at Capital Chevrolet in San Jose, CA. I purchase a 96 month 100000 mile warranty from Momentum Chevrolet ( now defunct) in 2015 first time using it. Capital Chevy had no record and would not look at the contract in my glove box for reference. I had to call GM financial as I financed the truck and extended warranty at the same time. It took me 3 hours to get to Warrantech who now owns the warranty and put them in touch with Capital Chevy. It is now Thursday and was told that the work is approved and should be done Friday. I was also informed that I can't pick up my truck until Warrantech makes a payment, which I was told could be until next TuesdayThere is a $100 deductible that I can pay. I do not think I should have my truck held hostage because Capital Chevy has a problem collecting from a 3rd party warranty company that you were happy to sell to me. I think I I should be able to pick up my truck when I pay the deductible. Please respond as soon as possible