I'm not sure what to make of this business. I think it's just one guy, Robert Mannarino, who appears to know a lot about laptop repair, but he has a very different opinion than I about how repair business should be conducted. Before sending him a laptop and a monitor, I had done a lot of research and knew the issues that both had. The monitor needed to have a BGA chip resoldered, and the laptop needed an nvidia chip resoldered. I followed all the rules stated in the contract when sending him my items. We kept in contact over the first month and he informed me that the BGA chip couldn't be repaired, so I ordered the the replacement add-on circuit board on ebay and had it shipped to him. At that point I assumed he was near completion because all he had to do was replace the add-on board and put it back together. After another month, I asked again and he said it was "almost done". For the next two months I periodically asked if it was ready every week or so. The response was always "almost done", "one last thing", "i'll do it tonight", etc... Finally, I started to get frustrated and told him that it had been almost five months and he should just send the items back to me so I can take them to a normal repair shop. Another two weeks went buy and nothing happened. At this point I had over twenty emails with the "almost done" line, and I was getting desperate. I told him that if he didn't send the monitor and laptop to me in two weeks, working or not, I would call the police and report them stolen. I made it clear that I would still pay the repair fee if they were returned working. The response was that the contract states "90 days or more". So that means he can keep it for 10 years? 20 years? Half a year to replace a circuit board is not operating and in good faith considering that most repair shops would have been finished in less than a month. Fortunately, that got his attention and he sent my items back. The didn't get repaired and I didn't pay for repair fees. However, it was five months later and I had spent over $300 on shipping the monitor to Florida and back. I will give Precision Division credit in that with only a couple of exceptions, I have received responses to most of the 35+ emails that I sent. He doesn't always address every question you ask, but at least a response is better than being ignored. I don't think he's purposely trying to scam people. I don't know if he really is so swamped that repairs are backed up over six months, or if he just likes playing WOW and has a procrastination issue. Whatever the case, be very careful if you decide to send him something for repair. Make sure you don't need it fixed soon, and document everything. Personally, I will never sign a contract again that says "N days or more". With a contract like that, someone could fix your stuff and then use it for 5 years until it's out of date and send it back - they'd be getting paid to use your stuff!