Here we go again!!! I finally received a call from Montage today but I was at the Veterans Administration being seen by people that care. When I returned home I started calling MONTAGE at 2:15pm EST August 19th 2021. It is now 3:27pm EST August 19th and I am still on HOLD!!! They say to use their "Amazing Portal" which I did 2 weeks ago without a response. I must admit your company does not have any credibility whatsoever. Even after 2 previous letters to you I am STILL WITH A FUNCTIONING CHAIR, not even a company that stands behind its product!!! Again I demand a return of all monies paid for a (non) service contract..at once. I have written one google review but I assure you I will be writing another to explain the incompetence and failure to satisfy ONE customer. By the way it is now ONE HOUR AND EIGHTEEN MINUTES ON HOLD!!! Message just said my wait time is more than 25 minutes!!! Are you kidding me???!!! Disgraceful, pitiful, scandalous, shameful. shocking and your company is full of 💩. One hour and 23 minutes oh hold! Good riddance!!!