Hi I went to the pakuranga branch today where I purchased my glasses from around 5 years ago and they refused to fix them. She took the lense out and tried to match it with a frame in store and when she couldnt she said they couldnt do anything to help... I was happy for her to keep the glasses and reshape the lenses to fit another frame but she wasnt having it she was an awful shop assistant and I need my glasses fixed. If you cant fix them why? They were purchased through your team. I have never called to get any help regarding my glasses ever and now they need fixing. How do I getthis sorted through yoh people urgently???