I have purchased 4 year extended protection warranty from W3solutions for my built-in Microwave Oven (BOSCH) purchased at Canadian Appliances. The magnetron had burnt whereby the technician mentioned in his report that the Microwave oven would have to be replaced due to a scratch caused by the burnt magnetron. The company is now quoting the statement "It was reported by the service technician that there was scratch in /on the appliance that would cause the magnetron or any other component to spark. This scratch is not a loss occurred that is covered by the protection plan, as it is considered a breakage/physical damage (regardless of the cause)." I kept on explaining to them that the major component of the microwave had burnt out. They simply did not listen and accusing the customer as the responsible for the damage so that they apply this clause to avoid repair or replacement. Spoke to the technician and he told me that the scratch was caused by the burning of the Magnetron and the replacement of the microwave is the recommended solution. W3Solutions keeps on responding that the insurance claim is rejected due to deterioration of the product or part. I asked for detailed meaning of deterioration, and they cannot and have not provided an answer.