i got my estimate through email this morning and it is for a complete overhaul of my watch. i never requested a complete overhaul of the watch, i only requested that the crystal be replaced, and a new battery be installed. i indicated all of what i wanted repaired on the form i sent with the watch when i mailed it. i call your customer service number today to talk to a rather rude lady and i tried to explain to her that i only wanted the crystal replaced and a new battery installed. she told me that the company does not do partial repairs. i then told her that is very misleading because if the company does full overhauls of watches only, then what was the purpose of me filling out a form showing the specific services i wanted completed ? she then repeated that the company will only do full repairs on watches and that " its just how it is!!". she also mentioned that to many customers have complained in the past about how they requested specific services from the company, the customer gets their watch back in the mail and it still does not work because the customer did not pay for the right service to get the watch working. she then told me that my watch was not currently in working condition even though i know for a fact it was working when i put it in the mail despite the crystal being cracked. i then became very angry and told the customer care rep that i wanted my watch shipped back to me. this is not what i want. what i truly want to happen is i only want the watch shipped back to me if the company is unable to only replace the crystal and install a new battery. i am only willing to pay for the services i requested on the form when i shipped the watch to the company. please contact me to let me know if the company will be able to replace the crystal and battery only.