I received unemployment benefits for 2020, and was completely eligible for PUA and was not given the proper filling for PUA and so I waited to refile when that claim ended and I was eligible to refile this Aug 2021. How can I recieve PUA? I have spent months and hours waiting for the ability to refile or open a new claim, and trying to direct where my call needs to heard through the edd office and I am tired of being put on hold of transferred.