On July 7 2021 I turned in a truck that I was renting from Penske to have some repairs done. I was suppose to pick up another truck but Penske did not have a truck available for me rent. I had paid for the rental a week in advance but was not able to get the truck because they did not have anything available. I spoke with Kyle O'Keefe who handle the transaction, he was very rude and disrespectful, he stated that their was a glitch in the computer system and was not able to forward me a receipt showing my credit for the week I paid for rental of the truck they did not have available for me to rent, they took $1325, out of my account and then threaten to call the police on me. I also asked to speak to the manager and Kyle O'keefe refused to get the manager so I can talk to him about my concerns. I want my money deposited back into my account