251-37 Jericho Tpke Bellerose NY 11426 Location HORRIBLE CUSTOMER SERVICE !!! We rented a trailer 24 hour rental 1pm pick up 1pm drop off ... Got to the place due to short staffing I was only able to pull out of the store with the trailer by 2:00pm . Shortly after pulling off I recieved a phone call from a employee who was extremely rude asking me if I could return the trailer earlier than 1pm (even tho I only got the trailer at 2pm) because another family needed it . I explained that I rented the trailer for 24hrs and I pulled off at 2pm so I will be returning it at the time due to me 2pm . She became more hostile and said she was going to review the cameras to confirm my story and when I asked her name she hung up on me. I called the store requested to speak to a manager, his name was Cliff . I started telling him my situation and my complaint, he put me on hold to pull my reservation as he comes back on the phone he asks me "so how early can you return the trailer?" REALLY!!??? I explained I had a 24 hour rental he told me there is no such thing as a 24 hour rental . (A lie) .. Then I said if i return the trailer early will I get rembursed anything he said no. I was so fustrated I said I was coming back to the store to return the trailer and I want my money back and forget the rental . He told me they don't do refunds... I had to call Uhaul Corporate to file a compliant which in turn they called the same store and resolved this issue. They are rude, no people skills, no respect, horrible horrible customer service . They try to scheme you out of your money and they complete misrepresent Uhaul ! DO NOT USE THIS LOCATION