I submitted a complaint after my move on the 6 July. I subsequently had to work until the 9 July at which point I was finally able to unpack & discovered the damage to my furniture. I then submitted my first email containing photographs of the damaged goods. The customer support representative challenged why it had taken me so long to get in touch. This was neither relevant nor pertinent to the issue. Despite explaining the reason, which I believe was unnecessary, I've still not had a reply to my most recent email. I would like to seek compensation for the damaged furniture. I will need to reupholster my sofa, buy new weights, have the arm on the chair repaired & the scratches on the cupboard fixed. Who should I send the bill to please? Regards Rachel