Hi My kids have erroneously placed duplicate order for the same item twice (from same seller). Requested for refund from seller but no reply. Raised to customer service and was advised to reject item when it reaches us. Did that but was rejected by delivery man. Complaint again to customer service and was told will provide a satisfactory resolution. Just received response today that it has been rejected as seller already shipped item and we should have checked!! This is ridiculous! Pls I demand for a refund! This is really a dishonest seller as I noticed I had purchased with him/her before at another platform and had issues too! Thanks!