I had a contract with consumer cellular in 2014 my 2 kids were messing up with their phones so I called C.C. service and had the contract put on hold as per their suggestion. Today I tried reactivating my account after 3 attempts with 3 different support agents they finally got it up and ready. several hours later C.C. billing calls back and tells me that I have to switch the phones over to my wife's account that my payment plan that I used last year for my account was no longer allowed, which all 3 of the other reps. ok'd. It gets paid directly out of my checking account same way as before, they are trying to scam us for more money. Buyer beware.