Was told I could offset unverified copays if I sent in copy of out of pocket expenses I made at another medical provider. I sent in a receipt from a chiropractor that showed I made over 5 copayments out of my own pocket. Just because the copayments were listed by the word massage they said I'd need some medical form filled out to verify need for a massage. The thing is, my insurance company already obtained a prescription from my chiropractor indicating I needed a massage for my damaged nerve condition. Furthermore, even without the massage, the adjustments would have still made my copay the same 35.00. In other words, I owed a 35.00 copay regardless of whether or not I got the prescribed massage with it. Also, another representative told me the other day that those copays were eligible for offsetting other charges.