sir/mam, I m sudipta dasgupta from kolkata, my car no.is wb02y 1243 (wagonr duo). I m very sorry to say that your kolkata's authorised distributor and there authorised service centre M/S.jallan distributors is not fare deeling with me.when i have purchased the car i have also faced the same.on that time they have received some amounts and they have billing another amount.Rs.3500 (approx) was not matched still today.but i had followed them.but they did not take any action.they told me that they have given me steering cover & floor mats and floor plastic cover etc.. but when i have to purchased the car i have allready negocieated with them with these materials also. I had lived the amount. but now i am faceing last 6 months one another problem that was my car was suddenly start off when i self off due to road signal. after open the signal i had tried to start my car but the car was not taken self automatically. I visit your authorised service station M/s. jallan distributor. I saw and follow first thing there was no any supervisor who can charge the matter or look after the matter.some labour handle the matter.I visit before your Northpoint service centre (milk colony)& Autoscan (B.T Road, near bonohooghly)also, I followed there some supervisor is ready to talk with any customer 1st. Anyway.. the person after diagnosis told me that it is my fault.because they told me i never start my car in the morning through petrol mode.so the petrol tank and petrol to lpg gas converter was dry and jamed.they will clean up and some little bit work was done and charged me Rs.2440 as on 28.11.10 cash memo no bc10009575 dt.28.11.10. But after delivery i have just cross 1 & 1/2 K.M. I got a signal for 3 mn'ts.so i stop the car and start off my car. after few mn'ts the signal was green so i start my car but it was further failed to start.lastly they told me when i will face the same problem then i have to push the lpg switch which is right side of steering for few seconds and the 4 green lights will be stil, then further i can start my car. I do the same. and called the persons over my mb.then they told me sorry sir we think your petrol to gas converter should be change immediatly.I was frusted after there conversation.they also told me sir please give us a order for new converter pump. It is not availble now. I done the order. after few days they calld me pl... come it is now availble from our head office.I further went 21.01.11. invoice no.br10001823 dt.21.01.11 they worked full day and charged me Rs.9725 (including other charges). after payment i start my car 1st.but same problem i had again faced. the car is not starting again, I called them. so many time they tried to start the car.but the story was same. after some times the person opensd my car bonet.and change the another switch (should be relay)from another car. fortunately my car is started on. I asked the person now what you have changed? they told me lie that, no sir.i have just wash your switch only. I was stund... now i feel that original problem was from that particularly that switch.when he changed the switch suddenly my car started promptly. so i think there was no good quality technician at there who can done proper diagnosis. i think they can not diagnosis properly. then why we will go your authorised service centre? we will go road side service centre.they allways change the spare parts and there charges also low. please take action against your jallan distributors. I never agreed that issue. I will send you two photo of parts also one of the converter that they have changed and another one is one perticular switch (relay)that have been changed but they have denied. please look after the matter and take action immediatly. I am waiting for your reply also. I belive & trust Marutiudyog. with best regards. sudipta dasgupta.