13 Apr, 2021 → by ClaimboUser66749
Refusing service to handler with service dog

1

4-13-21 at a little befor 12:00 noon. My wife and I went to a Waffle House in Leesburg, Florida and they had a problem with my 8lb service animal laying in the booth beside me. After the waitress refilled to serve us, the manager came and said our service animal could not sit in the booth. I explained to him that the CFR states a service animal should not be above food. Small service animals are placed in danger by sitting on the floor. We are on the road, and have eaten at several Waffle Houses without incident or complaint. We are Regular Members. This animal, although small, is my detection animal. My doctors at the Mayo Clinic won't allow me to lift over 10 lbs. consistently in a day. I am forced to use a small animal. The animal does not eat in the restaurant, and lays in a position with his head away from the table. We will continue to go to different Waffle Houses, but hopefully this store will change its policy. The manager said it was the store's policy and refused to be recorded saying that information. He walked off and we left getting the store number from the waitress who refused to serve us. The store number is 2032. Address is 9520 US 441 South, Leesburg, Florida 34788.
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