I recently bought a couch that cost me a lot of money my family and I hardly sit on the couch because it is in the family room used when guests come over as my guest sat on the couch the arm of the couch broke off when we went to look the whole couch is falling apart you cannot even recline it when they came they stated that it can be fixed with epoxy glue he put epoxy glue on the whole couch and was done fixing the couch within literally six minutes he was out my door User's recommendation: Have in writing that they will replace or refund not glue it that will only work for a month.