I ordered 3 tickets (60 eu in total) at 8.30 h in the morning for a visit the same day. As we arrived at the venue's entrance gate, entrance was us prohibited; reason : France has changed again his restrictions and regulations about Covid. As we were not able to show documents at that time, I cancelled the tickets immediately before using them at the gate. And asked for refund. The spokeswoman told me that my file for refund was pending; they will call us back with the answer. I asked 'Answer? Why OMG? Just refund us by the Paypal account. They refuse. I can come back on a later date they said. I am absolutely not pleased with this because their website mentions : "Easy cancellation after modified plans prior 24h before the event? Contact us so we will restitute your tickets". Yes; I just want my money back.