I just purchased a refurbished hp laptop, when I received it the battery would not stay in no matter which way the "lock panel" was placed. Then the power would not come on or stay on. I followed THEIR instructions to the letter to obtain a return #, but was REFUSED one. The alleged customer support is non existant . I was told the # would be emailed to me, it was not, they try to run the 14 days out so you are screwed out of your money with a useless pc. Save yourself this hassle and buy from a business that stands behind what sell.