Purchased travel insurance for my son's school trip to Mexico (June 2021) which was subsequently cancelled in the spring by the school due to COVID. Should have received a complete refund, but this company refuses to provide any updates, they request the same information over and over, promising a response in 30 days which has now stretched to over 4 months without a resolution. Can't get an email response, or a phone call, or even talk to a customer service rep. The 800 number is a joke, just sends you in the endless loop of non-information by directing you to the website. This is hands down the worst company I've ever tried to deal with.