I purchased a phone for my son on 06/2021. After the $50 plan was due for a Re-up. On 07/2021, My son's father went through the Simple Mobile App and chose the $25 plan just to get him by. Well, no re-up ever happened. By the 13th of July. I called to see what the problem was . Well their system sent the payment to a completely different number. They told me the phone would be in service with in the hour. That I should turn off and on the phone and it would be just fine. HA!! joke was on me!! I called back the next day and they told me to do it again, so I did. After the 4th attempt. I informed the operator that I will just be taking my service elsewhere. She said ok and l would not have any problems porting over the number to a new company. Again, joke was on me!! Simple Mobile deactivated the number before I had time to post it over that same night! Now when I called to get a refund for the re-up payment made on 7/03/2021 . They clam they can't find any information on the account. Funny cause I was able to pull it all up while still speaking to them. Not even a manager would help me. SMMFH!!! WORST PHONE COMPANY EVER!!!