Purchased flights in Jan 2020 to fly in April/May 2020 and due to Covid was unable to travel. When requested refund was told could only get a travel card option with miles to purchase flights at a later date. But due to the extension of the Covid restrictions still unable to travel and now requesting refund and been advised that not possible as went for the travel card option (was not given a refund option at the time) I would like a refund as not necessary to travel anymore and due to financial challenges. Ticket number [protected]/[protected] Or do they just steal the money.