I had booked a cab from Mumbai to vadodara on 10th July 2021. The pick up was at 5 in the morning and the driver alloted to me by Goibibo didn't turn up and in his placed some other driver called me up in the morning but he didn't reach my pickup destination..I called up goibibo and spoke to your customer service officer named Iram and told her about the entire situation of driver not coming. With no other option left I requested her to cancel my booking and issue me my refund of the amount of Rs 9400 at the earliest.. and also explained to her the inconvenience caused to me by not been able to go in to the morning for my urgent meeting in Vadodara.. and so far more no communication has been received my me from your end... Rather my trip is showing as completed trip which is not true... Kindly issue me the refund urgently and do the needful at your end User's recommendation: We had booked a cab which was cancelled because the driver didn't turn up... It's been 1 week since we cancelled the trip and we have not received any refund inspire of sending numerous mails for my refund... So pls never book from goibibo.