I landed at the airport in Rome. I waited over an hour trying to find a shuttle to take me to car lot. I finally made it to the counter and was upcharged 2x the amount stated on the internet because I didn't have an international driver's license. I have never been asked for one in my entire life and didn't know that even existed. Once we got past that, they expected me to drive a manual car. I have no idea how to drive stick. Apparently, that's what I booked online. It must be a hidden option because I would never click "manual". I was told they didn't have any other vehicles. I was stranded/left with no car. The agent at the counter said I would receive a full refund. Almost two weeks later still no refund. I sent a message and was told I rented a manual and that I would not be getting a refund. I never even stepped foot in a car. 220, 00 plus the deposit I paid online for nothing. SCAM!!