I wish I could give a 0. This is a HORRIBLE company. I purchased tickets to Ukraine for my mom to fly out on June 20. A few days later, I get an email letting me know one of my return flights has been canceled. The email said no action required on my end, so I assumed they would reschedule it for me. Was I ever wrong. No email was sent. I had a bad feeling so I tried to contact them and it's very difficult to get their contact number. I spoke with the chatbot and it told me that no changes were made to my flights and everything was going as is. I downloaded the app and the app said that my flight was indeed canceled and that eDreams filed for a refund on my behalf. After that I checked with the actual airline, who said the flight was confirmed and NOT canceled. Two days before my flight, I got through to an online agent who told me my flight was canceled and that she could not rebook any other flights as there was nothing near the days I was flying back. She gave me a number to the call centre. I called and spoke with two agens who were both useless. One of them said I could get a refund for my return flight while the other said that was not possible. The first agent clearly just dropped me and did not want to deal with the situation. The second agent offered me a return flight for an additional $3, 000. I obviously was not going to pay that and requested a refund. She told me I would get a confirmation email for the refund and that the refund would take up to 4 months, but that it usually is back in the account by 1-2 months. After reading all the horrific reviews above, I am afraid I won't be getting that refund back (most reviews say it's been a year and nothing). I tried calling them back to get my refund confirmation email, but it's nearly impossible to get a hold of them. I will be calling my credit card to try and investigate this purchase. DON'T PURCHASE FROM THIS COMPANY. THE ONLY REASON I BOUGHT FROM THEM WAS BECAUSE THEY WERE SLIGHTLY CHEAPER BUT THAT IS NOT WORTH IT SEEING AS I'M OUT $1, 710CAD. I have no idea how they are still in business. They need to be shut down - this is not okay.