Dear Sir / Madam, I am writing to you to raise an issue about: Online shopping The issue that I have experienced was: dear, I was buying some cloth and shoes from Zara in Malaysia on 1 august and i request to return it on same day 1 august but until now nobody come and collect to my box for return, many time i contact with Zara staff on life support but they are giving a lot excuse example saying :out courier motorbike is broke, courier they don't have nay staff vs ..i was very surprise and feel like I did shopping with one small cheap store not with Zara, so bad customer service .. It occurred on: 01/08/2021 This meant that i really get tired with Zara everyday i need to write to him and worry Zara say, its not our control and courier have personnel issue, less staff, motorbike is broken and they ask me to wait other more one week, imagine since 1 august i am waiting .. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully, yigit ilhan Registered email address [protected]@hotmail.com Order number [protected] club med cherating villlage hvom 29 th miles jalan kuantan kemaman pahang darul makbur jalan kuantan sungai lemping 26080 kuantan, pahang malaysia, kuantan Malaysia