I am writing to complain about the way I have been listened to regarding my Clarins products refund. I have been so honest:I was offered a £633 refund for three treatments which I am owed. I rejected this as it was not mine. I can only produce one proof of purchase for a triactive facial as the other two were recorded on my paper record. I am now told that these were never transferred to my electronic account, even though they are owed to me and being constantly hounded to provide proofs which I have repeatedly said that I do not have. I am exasperated and extremely upset. The transference of my treatments to electronic records is not my responsibility yet I am being penalised for someone else's incompetence. I cannot believe that being truthful and honest results in my being treated abominably. I would suggest that you investigate the matter and refund me the appropriate amount for two triactive facials and a hot stone massage. Should I have just accepted the £633? I await your comments. Josephine Silver