I purchased flight for myself and daughter on 29January 2020. Flight from Rome to Heathrow London Sunday June 7 2020. Flight L2P7OA, Denise & Debra Wilson E-tickets [protected] & [protected] QHOVES, Airline check in reference SUHQOU(AZ), Booking No. QHOVES, I had been receiving updates as follows, stating still waiting for Alitalia to process, now no contact and no refund received, I have copy & paste last email received: Hi Denise, This is the status as of today for order L2P7OA. 1. Booking reference: QHOVES Refund request received We have received your refund request. Refund application to Alitalia We have requested a refund from the airline. Waiting for Alitalia to process the application Refund request completed We will send you an email to update you on the status of your refund on the 1st and 15th of each month until it has been finalized. This email always contains the latest information. Kind regards, Flyfar