My flight was cancelled by the carrier on June last year. Since then I have chosen kiwi refund assistance but so far I didn't get any refund neither they reply to my texts. How can I get my refund after one year? None is responding me. The carrier was Alitalia and my trip was from Porto to Lamezia Terme (2flights). They said that there were waiting for the carrier to respond but over the last 3 months they didn't reply to my texts( through their help desk platform where I am registered). Really bad service in total breach of consumer's rights.