Purchased unit Jan 23, 2021 at Lowes. I need to have the french door leveled. The right side door is above and not aligned with the left side door. Instruction manual on page 16 said to remove bottom hinge pin on lower side of right door and then use 1/8 inch hex to adjust. I can remove hinge pin but the alignment screw will not turn and therefore door can't be adjusted. I called Whirlpool to ask for tech support and was told there is no such department. I find this one fact absolutely unbelievable!!! They said I would have to have a warranty tech come out and it would be an week and a half before he/she would come. I made appointment with guarantee they would call first. We waited all day and then a lady called and said tech would be there in 5 minutes!!! We were at home so we waited. After 30 minutes went by we called and were put on hold. She came back and said tech had come by at 2:00 and we were not there!! Absolutely untrue. We were here! She said he was already on way home and we would have to reschedule. I found out via my own research that in my zip code, 39110, the provider use to be A-1 Appliance in Pearl, MS. Now it is Solar out of New Orleans. So New Orleans covers central Mississippi. That is crazy. All I want is the doors aligned. Isn't there some may to get help with this rather than wait until someone from Louisiana can come by. I do not want any service from Solar. I would be ok if the tech had just said, "It is 2:00 and I am tired an want to head home." I will not accept not being told the truth. Is there not some tech that I could speak with to walk me through this. I am technically inclined and could do this if someone would just guide me. I am very disappointed with purchasing Whirlpool. Ted [protected]