On May 29, 2021 at around 2 pm I played luckyland slots an I was playing Cai Shen La. A game I would usually skip over but I didnt I decided to bet big so I did an I started off betting 50$ a spin. The results of me doing so lead to a $16, 498.88 gain I was happy until luckyland denies my redemption an closes my account. I didnt know what to do an still dont know what steps to take or who to contact about getting my money. This is unfair an shows they have no integrity. I have been waiting over 2 weeks an still I have not received my redemption. Can someone please guide me in the right direction??