We purchased a reclining loveseat last July/August 2020 I believe, it broke within a month, so we had the extended warranty and asked to have it repaired. The service finally happened about January and the guy that came was RUDE, and mean to my dogs even though he said to leave them out he liked dogs. He "fixed" it wink wink, and my husband sat in it that night and knew it was not fixed. We called again and was told the part would take a month. I wrote a letter complaining: June 11, 2021 To whom it may concern; I am writing in the hopes of a resolution in an ongoing issue with Raymour and Flanigan loveseat purchased from Latham, NY. I purchased a loveseat recliner last June 2020. It was very expensive and the sales person told me if I purchased the insurance it would cover to replace the loveseat one time per lifetime if it broke. He also stated I could call and have it cleaned once per month. My Mom was with me so I do have a witness. Shortly after purchasing the love seat it broke on the right side. We called and called but no answer after months of reaching out we finally reached someone. They sent a repair guy and we had asked to have him call as he was on the way so we could put dogs away. He did not, he showed up unexpected and was annoyed that he had to wait while we put our aggressive dog away. He said dogs did not bother him but when my dog was trying to get his attention he yelled at her to get away from him. He was rude, obnoxious and disrespectful to me as well. He said he fixed it and left. It was NOT fixed and shortly thereafter the other side broke as well. I called again and again and reached someone in April who told me within the month another repair person would come and fix the chair. I called again in May and was told the part would be in June 5th and they would reach out and schedule a repair because according to the representative for furniture repair we are NOT able to get a new one even though we bought the insurance. Also, that we were NOT able to have it cleaned either. This has been a nightmare and I wish we NEVER did business with Raymour and Flanigan. Believe me when I tell you every single time I have an opportunity to share our experience with others, I definitely do it! I have convinced several family and friends to avoid this business to purchase their furniture needs. This letter is intended to let you have the opportunity to finally rectify this situation and turn around a bad experience. If no resolution is addressed I must file a complaint and look for full refund with my attorney. I would be more than happy to receive the refund and you take back this piece of junk that is taking up space in my home. Well to date I have called numerous times and left messages with no answers. I want a new loveseat or my money back!!! Terrible company and I have already deterred 4 of my friends from purchasing at this store!!