I bought a recliner in 2016 with a 5yr. Vip service my second purchase there at living spaces, [ I like the furniture there and the prices are good} I was cleaning it and I accidentally tore it, I have read my warranty and it says accidental rips and tears but when I filed a complaint and sent in the pictures of my recliner, I was told it was from wear and tear, The tear is on the headrest I rarely sit on it. please help me with this complaint and honor the vip service