I have been ordering from Paradise Galleries for 9 years, I have over 50 dolls that I have ordered from them, They have always been prompt with shipping the item out to me and will let me know immediately if an item is on back-order and sends it out very quickly after it is off of back-order, I had the wrong doll sent only 1 time and they immediately sent out the correct doll without charging me any extra and told me to keep the doll I received in error. Every doll I have received has been exceptional quality. I will definitely continue to order from this company.