I ordered 2 50ft houses that were supposed to have aluminum connectors and what I received had plastic connectors. I talked to a customer service member and they asked me to take a picture and send it to the customer service email. I tried several times and was unable to do so. I called back 3 times and they kept saying to send it. I told them I couldn't figure it out. It was asking for a password and that I didn't have one. They told me to get someone to help me but they didn't want to listen to me when I kept telling them that I