I was on the web site trying to look at what is offered. I could not see anything without putting my credit card information into the system. I looked and decided it was not for us. Tried to cancel, but all I could do was pause. So, I did, not realizing a shipment would be sent. Today, I saw the charge on my account, immediately sent a message to customer service. NO REPLY. My husband called me at work because a delivery had been left. There was no notification that a shipment was pending or I would have tried to reach customer service. Today, at 9:15am, Eastern Daylight time, an email came stating an order was on the way. Please cancel the service for Carol Fanning. This is a terrible way to run a service like this. Now, I have a bunch of meals that I have prepare. Thats not what I was looking for. I will be all over social media with my aggravation User's recommendation: Stay away, if you don’t know the site.