Bought 2 sets of the dancing lions as a gift with the extra 10% . One set was damage when arrived. Circular box holding it was totally crushed. Tried calling 1-833 no printed in the receipt many times with no answer. Thinking it was New Year and people are off, called back after a week only to hear line not in service. Google and finally reach someone after waiting so long and only to be told item out of stock which is understandable but couldn't refund the exact amount, will have to loose the extra 10% off the entire purchase unless returned the whole thing and swarowski has a policy out of their hands. I know your policy but you should check your customer service. When there is problems with your delivery customer takes the pain. It's out of your hand. Shopping at swarowski is very inconvenient and a waste of my time .