A few months ago my wife and I purchased a satellite dish from Summit Source. I guess I should’ve done more research because I would’ve found that many people have had bad experiences with Summit Source. We received the dish in a timely fashion, but our installer informed us that the dish wouldn’t work. After looking closely at the dish, he found a large dent in the side. The shipping box didn’t appear to be damaged, which meant that Summit Source sent us a defective/damaged product. I contacted Summit Source to have them pick up the defective unit and replace it with a new one. 4 months later, the defective unit was still sitting in my house taking up space and I was still spending time that I don’t have on the phone with Summit Source’s customer service department. Finally, I filed a chargeback with my credit card company. Alas, Summit Source disputed my chargeback and has charged me an additional $121.56 for filing a chargeback in the first place. This is illegal. Summit Source is not allowed to charge the customer for the amount of money they incur due to filing a chargeback. I’m still fighting to get this charge removed. In the meantime, I will be posting this review on as many consumer websites as possible. As a business owner myself, I know how customers should be treated, and I certainly don’t want anyone else to be treated as poorly as I’ve been treated by Summit Source.