Hey, don't you have anyone working at the call center? I called so many times but no one picks up and the line hangs up on me. This is my claim number W3950297. Your system shows a Pre-paid card has been mailed out but I haven't receive anything to this moment. I have never experienced services from another tire company as poor as you guys. This seems to be a Fraud if someone had used my Pre paid card, you guys need to look into it. This is just ridiculous and stressful in a time like this. I've never experienced such poor services from other tire companies. If this situation doesn't get resolved we will never consider buying Goodyear products ever again!