I have been scammed. I signed up for the "free trial" which was $3.50 US shipping and handling. ($4.50 CDN). I did not like the product. When I signed up I skimmed over the conditions and saw nothing about a subscription (guess I missed it). About 2 weeks after the first product arrived I received an email stating that my product would be shipped. I phoned and said "I only wanted the free trial, I don't want the product". I was told that the computer had glitched and if I got more product I should write "refused" on it and return it. I got more product, and did as instructed. Two weeks later I got another package, wrote refused on it and returned it. Today (about 2 weeks later) I got another package and phoned. The very rude man on the phone told me I had never phoned before. He told me that refusing a package did not comply with their "rules and conditions" and that I needed a cancellation number to cancel my order. I asked about the packages I returned, which I was being forced to pay for and was basically told I was out of luck (only much more slowly). I just received my July Visa bill and there are 2 charges on there, for about $140 CND for the product I returned (as instructed). My cancellation number is [protected] - so I have an official cancellation number now - but I have one tube of $140 stuff I don't want, for which I have, in effect, been charged almost $450. I would like a refund for the 2 bottles/tubes I returned and I would like to return this bottle as well for a full refund. If I had not phoned, if I had not been told there was a glitch in the system (ie if she had told me that I was locked into the monthly purchase until I phoned again) I would have cancelled right then. I did not think I was getting any more of this product. The receipt shipped with it does not give any indication of the price being charged - it says "Welcome" so I assumed the most I was being charged (until my VISA bill arrived) was $3.50 USD (not 10*that amount).