Update by user Mar 20, 2021 Do not use this company rip offs, no customer service care. No reply to emails or calls. Had 3 of these and all broken. Gold. Was the new one, battery broke after a short time of using. Avoid. RIP OFFS. THEY DON'T CARE. TAKE YOUR MONEY AND DP ON YOU. GET THIS VIRAL. DO NOT RECOMMEND. Original review posted by user Feb 18, 2021 Received a smok as a gift, had it for 5 months not working broke tried to contact several dealers can't get through to the UK dealer so what's going on. User's recommendation: Don't ring china.