Holiday Autos were prompt in responding to my query and resolved the matter to my complete satisfaction. As soon as both countries' covid restrictions allow travel from UK to USA I will certainly be hiring my rental car from Holiday Autos. This is such a different experience from the one I had in 2018 with, probably the largest rental agency when, without my knowledge, the rep. included extras I had not requested (upselling?) and, naively, I failed to check the contact thoroughly. Thanks for your interest Pissed Consumer.