The very diss satisfied previous customer, I checked into Day's Inn 3213 S. 79 Avenue Tulsa Oklahoma on May 21st 2021 I was on a business trip I set my bags in the room went to a business meeting upon returning to the room I found roaches in the room on the bed for the night stand I notified the front dest who place me in another room on Saturday night I returned to the hotel late another guess walking in to the hotel in front of me the desk clerk said hello to the person in front of me and then asked me if I was a guest of the hotel I replied yes show her my room card and continue to the elevators she followed me to the elevator requesting to know my room number I informed her that I had a key card and I was going to my room she continued requesting the room number Sunday morning a.m. I returned to the lobby and discuss what her why she needed to know my room number if I had a card key she replied that when people enter the hotel late they like to know your room number I explained to her she did not ask the customer in front of me his room number or to see his key I explained to her it looked like she was racially profiling and that I would report her to management as I did management assured me that if I kept the schedule's hotel stay for the next week of the 28th through the 30th she would give me a room discount and I would not be put in that situation again. On returning on the 28th checking in returning to the hotel room late Saturday night again I faced the same desk clerk with the same questions that I was assured it would not happen again I showed her my room key and continue to my room I returned to the lobby for a soda from the soda machine hotel guests were entering the hotel but as an African-American guests enter she asked him was he a guest in the hotel and could she see his room key and get his room number I went over and explain to her that she is profiling African-American because she asked non-of the other guess the same information with the roaches and the racial profiling I cannot continue to spend my money at your hotel chain. Thank you Donald White [protected]@sbxglobal.net [protected] Hello Mr. White, I'm sorry for the inconvenience that you had with my front desk staff. We have a lot of people who try to enter the hotel who don't belong here so my desk agents are trained to stop everyone they do not recognize. To be able to verify the guest is indeed staying here they will ask for name and room number regardless if they are coming to visit someone or staying at the hotel. We cannot just go by a key card because anyone walking in from the outside may have one. Also if someone enters into the hotel that they do recognize as a guest, especially one they have checked in they will not stop and ask them again for details. These measures are to protect not only the guests but our staff as well. -- Thanks, Lanette Farmer AGM Days Inn Tulsa Phone 918.665.4242 Fax 918.665.4343 [protected]@gmail.com