26 Apr, 2021 → by ClaimboUser319570
R3000.00 voucher promised with upgrade
1
good day in January 2021 i upgraded one of my Vodacom lines with 5 Gig data and was promised a R3000.00 Pick n pay / Woolworths voucher as well. i was initially told that the voucher will be issued a few days after the upgrade takes place. once this never happened, i contacted Elite Mobile again and was told i must wait for 2 month's debit orders to go off, which i then did. i phoned Elite on 6 April and was told that the "list" will be sent through to vodacom on thursday 8 April. the voucher did not come through. i have numerous times since then and have been told that the matter has been escalated to Vodacom. i have been depending on this voucher as promised via the discussion with myself and the consultant. in fact i was phoned twice at the time by elite mobile and 2 different consultants promised me the same thing. Elite needs to listen to their recordings of our phone calls and they will hear what was promised to me. i await my voucher, plus an extra R1000.00 voucher for the unacceptable delay. my email address is [protected]@rocketmail.com id appreciate for this matter to be resolved by Elite Mobile this week.